Who is responsible
Worthing Ltd is responsible for the personal information described in this notice. For privacy questions or requests, email sales@lancinguk.com or call 01494 623015.
Information we collect
- Your name, company, business email address and phone number.
- Enquiry details such as product, pack format, output, site, utilities, dates and equipment interests.
- Correspondence, quotations, hire records and support history.
- Basic technical records needed to keep the website secure and working, such as server logs and device or browser information.
Please do not submit special-category or unrelated sensitive personal information through the enquiry form.
Why we use it and our lawful bases
- To answer an enquiry and take steps requested before a possible contract.
- To prepare, administer and support an equipment hire contract.
- To pursue legitimate interests in operating, securing and improving our business and responding to business contacts, while considering individual privacy rights.
- To meet legal, accounting, safety or regulatory obligations.
- For optional direct marketing only where permitted; you can object or opt out at any time.
We do not use enquiry data for solely automated decisions that produce legal or similarly significant effects.
Who receives information
Information may be handled by authorised Worthing Ltd personnel and service providers that support website hosting, email, IT, professional advice, transport, installation, service or equipment preparation. We share only what is reasonably needed for the purpose and may also disclose information where law requires it.
If a provider processes information outside the UK, we use an applicable lawful transfer mechanism and appropriate safeguards where required.
How long we keep it
We keep enquiry information only as long as reasonably needed to respond, manage follow-up, establish or defend legal rights and meet legal or accounting duties. Hire and transaction records may be kept longer than unsuccessful enquiry records. Retention is reviewed according to the purpose, sensitivity, contractual status and legal requirements.
Your rights
Depending on the circumstances and lawful basis, you may have rights to access, correct, erase or restrict your information, object to processing, and receive portable information. Where processing relies on consent, you may withdraw that consent. To exercise a right, contact us using the details above; we may need to verify identity.
You have the right to object to direct marketing at any time. You may also complain to the UK Information Commissioner’s Office if you are unhappy with how information is handled.
Cookies and website measurement
The site may use essential local storage or cookies needed for functions such as preference controls. Optional analytics or marketing technologies, if introduced, should not run until the required consent is obtained. Browser settings can also control stored data.
Security and updates
We use reasonable organisational and technical measures to protect personal information, but no internet transmission is completely risk-free. We may update this notice when services or legal requirements change. Last updated: 25 August 2026.